Terms & Conditions

This website, the information, materials, links and documentation contained therein are provided subject to the following terms and conditions.

Please read the terms and conditions below. If you visit our site and/or purchase products or services from us you are deemed to have accepted them. If you do not accept our terms please leave the site now.

Copyright / Intellectual Property

The contents of this website (including all website design, text, graphics, the selection and arrangement thereof and all software compilations, source code, software and other material) are the copyright of claims.com and / or its partners / contributors.

You may utilise the website for personal, non-commercial purposes only. However, you must not modify, copy, publish, transmit, display, perform, distribute, reproduce, license, create derivative works from, transfer or sell any information or other content, products or services obtained from this website without prior written consent from us. This consent does not authorise you to link with the website or incorporate any part of the information or material on this website in any other document or material without further prior written consent from us.

Privacy & Confidentiality

Please visit our Privacy Policy page for further information.

Third Party Links

When you use a Link to, or access a non claims.com website, please note that this is separate and independent from our website. We have no control or responsibility over the content of that website. Links are made at your own risk and claims.com accepts no liability for any linked sites. Users must also take their own precautions to protect themselves from such items as viruses, worms, trojan horses, malware or other items of a destructive nature. claims.com do not permit links to be made to this website without prior written consent.

Limitation on liability

claims.com will take reasonable care to ensure the information on this website is correct and accurate. Whilst we believe the contents to be correct and accurate as at the date of writing we can give no assurances or warranty regarding any of the content in relation to specific situations or particular and / or personal circumstances / claims.

claims.com excludes all liability for any loss or damage resulting from using or relying upon any information appearing on our websites.

No statement, material or information in this website constitutes a contractual representation, warranty or offer capable of acceptance.

No information on this website or from our helpline operatives shall be construed as legal advice and information is offered for information purposes only. You should always seek advice from an appropriately qualified solicitor on any specific legal enquiry.

You are prohibited from posting or transmitting to or from the site any unauthorised, unlawful, threatening, libellous, defamatory, obscene, pornographic or other material that would violate any law or the terms and conditions of this website or any other policy as from time to time agreed by claims.com.

General

At claims.com we have expert advisers on hand to take your call and help with any compensation queries you have. They are professional and sympathetic when listening to your situation and will take your details. If they feel you have a claim, they will put you in touch with a specialist solicitor from our carefully selected panel.

There is no charge for this service and we will not ask you to sign or commit to anything at this enquiry stage. Our advice is free and you are under no-obligation to go on to make a claim. If we are unable to help we will tell you, and at ay time you are free to seek advice elsewhere.

claims.com uses a carefully chosen panel of solicitors specially selected to deal with personal injury cases and as appropriate in order legal disciplines.

These solicitors contribute to the cost of marketing of the claims.com websites and helplines by way of marketing / referral fee. The solicitor will not pass these costs on to you, they are an operational cost of the solicitor.

The solicitor will give you appropriate advice regarding your claim, such as an estimate as to your prospects of success, compensation you may receive if your are successful, duration of your claim, and whether you might have to contribute any costs / monies at all if you win. In most cases you are likely to have to pay nothing towards the costs of the claim.

You should check whether you have any legal expense insurance, which could cover the costs of your solicitor. Your solicitor should ask you in this regard at the start of your claim. It is the case that the majority of cases (subject to case type) are successfully run under a “no win no fee” agreement (known as a conditional fee agreement (CFA), where you pay nothing if you lose, and in most cases, nothing if you win. Your solicitor will explain all this clearly before your claim is started.

It is best to seek advice as soon as possible, so get in touch straightaway if you tink you have a claim. Our expert advisers are on-hand during normal working hours to take your call, or you can use our contact form. Calls may be recorded for quality and training purposes.

We ask our panel of solicitors to provide brief details of your case so that we can make sure we are offering the best possible service to our customers. This information is treated confidentially and is never passed on, but if you do not want your solicitor to inform us about your case please let them know.

All our panel solicitors and member firms have Law Society Accreditation, so you are assured a professional servive at all times.

These terms and conditions (and documents associated therewith) constitute the entire agreement between you and claims.com relating to the use of our websites and services. If any provision in these terms and conditions (and documents associated therewith) is deemed to be illegal or unenforceable the remainder of the provisions will remain in full force and effect.

These conditions are governed by and construed in accordance with the laws of England and Wales.

Alteration of Terms

We reserve the right to make changes to our site, our policies and these terms and conditions of use at any time.